1. Introduction
True Billing Solutions (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of our clients, patients, and website users. We provide medical billing services and use secure methods to process and protect sensitive information, including health-related data, in compliance with HIPAA (Health Insurance Portability and Accountability Act) and other applicable privacy laws.
2. Information We Collect
- We may collect the following types of information:
- Full name, email address, phone number
- Medical practice or provider details
- Patient billing data (only when authorized)
- Communication preferences
- Technical data such as IP address, browser type, device ID, and site activity
- Information provided through forms or SMS opt-ins
3. How We Use Your Information
We use the information we collect to:
- Provide accurate and timely medical billing and revenue cycle management services
- Communicate via email, phone, or SMS (with consent)
- Improve our services and website
- Comply with legal, regulatory, or contractual obligations
- Send appointment or billing reminders via SMS (only with opt-in)
4. HIPAA Compliance
We are fully compliant with HIPAA regulations. Any Protected Health Information (PHI) we handle is:
- Used only for medical billing purposes
- Stored securely with access control
- Never sold, shared, or used for non-healthcare purposes
We sign Business Associate Agreements (BAAs) with covered entities and ensure all staff are trained in HIPAA compliance.
5. SMS and Text Message Communications
By providing your phone number, you consent to receive text messages from True Billing Solutions related to billing reminders, account updates, or other relevant information.
- Message and data rates may apply
- You can opt-out at any time by replying “STOP”
- We are TCR-registered and comply with carrier requirements
- Your number is never shared or sold
6. Sharing Your Information
We do not sell or rent personal information. We may share your information with:
- Authorized employees and subcontractors (only as needed)
- HIPAA-compliant cloud software providers
- Government or law enforcement (if legally required)
- The phone numbers we collect and the consent we received will not be shared with 3rd-party providers.
All third parties are bound by confidentiality and data protection obligations.
7. Cookies and Tracking
We may use cookies or similar technologies to enhance user experience and track website traffic. You can disable cookies in your browser settings.
8. Data Security
We implement strict security measures to protect your data, including:
- SSL encryption
- Secure servers and HIPAA-compliant cloud platforms
- Limited access controls and audit logs
9. Your Rights
You have the right to:
- Access or update your personal information
- Request data deletion (subject to compliance rules)
- Opt-out of marketing communications
To exercise your rights, please email us at: hello@truebillingsolutions.net
10. NOTE
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
True Billing Solutions LLC
🌐 Website: www.truebillingsolutions.net
📧 General Inquiries: hello@truebillingsolutions.net
📧 Sales: sales@truebillingsolutions.net
📞 Phone Toll Free: 347-315-4610
📍 Address: 774 Broadway, Suite 2B, Brooklyn, NY 11206